How to make a full or partial refund

A refund returns money to the guest for a paid order. The money goes back to the payment method the guest used.

Make a full refund

A full refund returns the whole amount of the order, including service charge and fees.

1. Open the paid order in Superb POS.
2. Go to Refund → Refund order.
3. Select Full refund.
4. Confirm.

The order is marked as refunded. A refunded order cannot be refunded again.

Refund a fixed amount

Use a refund by amount when the guest should get a set amount back, for example after a service problem.

1. Open the paid order and select Refund.
2. Choose Partial refund.
3. Select By amount.
4. Enter the amount to refund.
5. Confirm.

Refund specific items

1. Open the paid order and select Refund.
2. Choose Partial refund.
3. Select the items to refund.
4. Confirm.

To take items off an open bill before payment, use return mode. See How to refund a bill.

Good to know

Cash refunds and card refunds can work differently, depending on your hardware and payment setup.

Related topics

• How to refund a bill
• How to record staff expenses or waste