How to create and merge guest profiles

A guest can end up with two profiles, for example after booking with a different email. Merging combines the two profiles into one, with all visits and notes.

Create a guest profile

1. Go to Reservations → Guest book.
2. Select Create new guest.
3. Enter the guest's name. Email, phone number and notes are optional.
4. Save.

Merge two guest profiles

1. Go to Reservations → Guest book.
2. Open one of the duplicate profiles.
3. Select Merge.
4. Search for the second profile and select it.
5. Review the information that will be combined.
6. Confirm.

The duplicate profile is removed. Visits, notes and other information move to the remaining profile.

Good to know

• A merge cannot be undone. Check that you selected the right profiles.
• If the profiles have different email addresses, keep the current email address so the guest receives booking emails.

Related topics

• How to use guest profiles in the guest book