How to request credit card details for manual reservations

Request credit card details for a manual reservation by creating the booking with the Hold status and the credit card guarantee, so the guest is emailed a request to enter their own card details.

What you need

The guest's email address. The credit card request is sent by email, so the booking cannot request card details without it.
A no-show fee on the experience you select, if the guest should be chargeable for a no-show.

Create the manual booking

Select the date for the reservation.
Add the customer name.
Enter the guest's email address.
Set the number of guests.
Choose the table assignment.
Select the experience type, if the booking belongs to an experience.
Set the time for the reservation.

Select the correct experience before you continue

A no-show fee is set on the experience, so the experience selected on the booking decides whether a no-show can be charged. A lunch experience may have no no-show fee while a dinner experience has one. The guest's credit card cannot be charged for a no-show if the correct experience is not selected on the booking.

Turn on the credit card guarantee

Go to the booking status section at the bottom of the booking form.
Change the booking status from New Booking to Hold, shown in yellow.
Leave the Do not expire booking flag untouched.
Leave the Credit card guarantee flag untouched.
Save the booking.

Both flags appear automatically when the booking status is changed to Hold.

What the guest receives

The booking appears yellow in your dashboard.
The guest receives an email requesting their credit card details.

The guest must enter their own credit card details. Legally, you cannot enter a guest's credit card details for them.

What happens when the guest submits their card details

The guest enters valid credit card details.
The booking changes automatically from yellow to Confirmed.
The guest receives a confirmation email.

No manual step is needed to confirm the booking.