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How to fix a printer error after reinstalling Superb POS

Resolve the generic printer error that appears after the app has been reinstalled.

Fix the generic printer error that appears after the Superb POS app has been deleted and reinstalled.

What you need

  • Access to the Partner portal
  • Access to Back Office in the Superb POS app

Identify the printer error

After the Superb POS app is reinstalled, the printer shows an error such as:

"Generic error - one or more fields contains an erroneous value"

The error is caused by the printer connection not being re-established after the reinstallation. The error most commonly relates to fiscal printing.

Fix the printer error after reinstalling Superb POS

  1. Turn the printer off.
  2. Wait a few seconds.
  3. Turn the printer back on.
  4. Open the Partner portal.
  5. Go to POS → Printers.
  6. Verify that the printer is listed and connected.
  7. Open the Superb POS app.
  8. Open Back Office from the upper left corner of the screen.
  9. Go to Settings → Cloud Printers.
  10. Click the printer you want to edit.
  11. Select the categories that have to be printed on this printer.
  12. Toggle on Print receipts if guest receipts have to be printed on this printer.
  13. Contact Superb support at support@superbexperience.com if the error persists.

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